Get in Touch With Us

Got a question about something you have read on this site, spotted an error, or want to flag a concern about one of the casinos not on GamStop that we cover? This page explains how to get in touch and what you can expect once you do.

Ways to Reach Our Team

Email is the most reliable way to contact us. Send your message to [email protected] and a member of our editorial team will pick it up. We do not use automated replies to close out enquiries — every message is read by a person before anyone replies.

If you can, tell us briefly what your message concerns in the subject line. Whether it is about a specific casino, a bonus term you found confusing, or a general question about how we research operators, this helps us route your message to whoever can answer it fastest.

What We Can Help With

• Questions about our reviews — If you want more detail on how we assess a particular casino, its bonus terms, or its payment options, ask us directly.
• Corrections — Wagering requirements, licensing details and bonus terms at overseas gambling sites change often. If you believe something on this site is out of date, tell us and we will look into it.
• Content suggestions — If there is a topic around casinos not on GamStop, payments, or game types you would like us to cover in more depth, we are happy to hear it.
• General site feedback — Anything about how the site works, reads or presents information is fair game.
• Enquiries about GAMSTOP and self-exclusion — We can point you toward general information on GAMSTOP, self-exclusion and gambling controls, though we are not a support service ourselves.

What This Page Is Not

We are a research and comparison site, not a casino operator, payment processor or regulator. That means there are some things we cannot do for you:

• We cannot process withdrawals, resolve account disputes or access your funds at any casino listed on this site. Those matters sit with the operator's own customer support team, and our guide to trusted non GamStop casinos UK explains what to check before you raise a dispute.
• We cannot provide financial, legal or medical advice.
• We are not a gambling support charity. If you are worried about your own gambling, or someone else's, contact GamCare or another dedicated support organisation directly — we can point you in the right direction, but we are not equipped to provide that support ourselves.

If Your Message Concerns Gambling Harm

If you or someone you know is struggling with gambling, please say so clearly in your message so we can respond appropriately. We will always suggest contacting GamCare or a similar UK support organisation, and we would encourage you to look into GAMSTOP, deposit limits or self-exclusion tools regardless of whether the casino in question is UK-licensed. These protections exist to help, and using them is never a sign of failure.

How Long We Take to Respond

We aim to reply within two working days. During busier periods — for example, after we publish a major update to our reviews — it may take a little longer. If your enquiry is urgent and relates to an active account issue at a specific casino, contact that operator's support channel directly rather than waiting on us, since we have no ability to intervene in individual accounts.

Editorial Independence

This site publishes research-based reviews of casinos not on GamStop, including editorial ratings and rankings such as those shown for Betmica, Kikibet and Betninja elsewhere on the site. Where we earn commission from an operator, that relationship does not decide how any casino is ranked or reviewed. If you have questions about how a particular ranking was reached, or want to raise a concern about an advertising relationship, mention this in your message and we will address it directly.

Before You Write In

A few quick checks can save you a round trip:

• If your question is about a specific casino's bonus terms, wagering requirements or payment methods, check whether our review of that operator already covers it.
• If you are asking about GAMSTOP exclusion periods or UK Gambling Commission licensing, note that these apply specifically to Great Britain — some overseas-licensed casinos fall outside that scope, which is a distinction worth having clear before you ask.
• If you are reporting an error, include a link or a description of where you saw it, so we can locate and check it quickly.

We appreciate readers taking the time to write in, whether it is a correction, a question or simply feedback on how we can do this better.